CASE STUDY

Our member fitted replacement windows in Mrs Smith’s house three years ago.

Subsequently the business ceased trading and Mrs Smith contacted
us when the sealed units developed condensation.This circumstance
fell within the installer’s original guarantee and so IWG picked up the claim.

Once repair quotes were submitted, repairs were approved and Mrs
Smith paid her excess of £100 and IWG paid the balance(£625.00).
From start to finish it took just two weeks.